A CARE provider in Oxford received a critical report from a watchdog following an inspection.
Oasis Private Care, a domiciliary care service providing personal care to people living in their own homes, was rated as ‘requires improvement’ — the second lowest rating possible — by the Care Quality Commission, the independent regulator of health and social care in England.
Inspectors visited the service at Robert Robinson Avenue in September, after receiving concerns about missed visits, poor communication and a failure to report ‘notable events’ to the commission.
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The report found that this year the registered manager had failed to notify the CQC in relation to three safeguarding incidents, a police incident and an incident where a person was dropped from a hoist.
The report said: “At the time of our inspection there were 35 people using the service and receiving support with personal care.
“Most staff told us the registered manager was supportive when approached. However, one staff member felt they were bullied and intimidated at work.
“The service did not always notify CQC about reportable events. A notification is information about important events which the provider is required to send us by law.
“People told us staff were always punctual and that they had not experienced any missed visits. Some staff told us short travel times meant they were sometimes late. Systems to monitor late or missed visits were not always effective or accurate.”
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This story was written by Anna Colivicchi, she joined the team this year and covers health stories for the Oxfordshire papers.
Get in touch with her by emailing: Anna.colivicchi@newsquest.co.uk
Follow her on Twitter @AnnaColivicchi